Parkview Regional Advertises Real Time ED Wait Times

July 19, 2017

Parkview Regional Hospital to Display Emergency Department Wait Times

By Austin Wratchford, COO, Parkview Regional Hospital

Minutes matter when it comes to saving lives, and for this reason, Parkview Regional Hospital is committed to providing high quality emergency care, 24 hours a day, seven days a week to our community.  Part of this commitment involves keeping our community informed; we want you to know who to call, when to call, when to seek emergency care, when to call 9-1-1 and other potentially life-saving information.

One specific way we are working to better inform you of our emergency care is through the regular publication of our average Emergency Department (ED) Wait Times.  You may have noticed that we have a new billboard near HEB in Mexia that advertises our outstanding wait times.  The information is also displayed on Parkview Regional Hospital’s web site at and on our social media pages.  Our expectation is that this information will better prepare you, if and when you need emergency care.

Meeting the benchmarks

To be eligible for this program, Parkview Regional Hospital had to meet a set of three criteria set out by our managing company, LifePoint Health.  They are:

  • The ED must be open 24 hours each day.
  • The ED must have sustained an ED wait time for Arrival to Medical Screening Exam (MSE) at or less than the target wait time for two consecutive months, as verified by a monthly operations report.
  • The ED must have sustained an average ED Length of Stay (LOS) for discharged patients at or less than the target for two consecutive months, as verified by a monthly operations report.

Because of our Emergency Department’s outstanding work in meeting these criteria, I am pleased to report that we have maintained these expectations on an ongoing basis.  Going forward, we will continuously evaluate and modify our ED processes to help us continue meeting these targets, ensure the delivery of high quality emergency care, and keep this new line of communication open to our community.

How it’s calculated

When you see a time, such as 14 minutes, displayed on our web site, it is important to understand that this is a four-hour rolling average.  Each person who enters our Emergency Department is tracked through a computerized system.  The person’s arrival time to the ED and “greet time”, which is the time when the patient is greeted by a qualified medical professional, are used to calculate the average wait times.  The computerized system automatically averages the most recent four-hour time period, which is updated every 15 minutes on our web site throughout the day.

What to expect

The average wait time is accurate, reliable, and regularly updated. However, due to the natural flux in patient volume, it is possible for a person to experience a shorter, or longer wait time in our ED than what is displayed.  Furthermore, patients are prioritized based on severity of the patient complaint or reason for visit.  This is why we use the four-hour rolling average; it minimizes variance by factoring in the natural ebb and flow of emergency departments.  At Parkview Regional Hospital, our priority is to deliver quality care close to home for the people in our communities.  We believe in our mission to Make Communities Healthier.  We hope you find this new information helpful should you find yourself faced with a medical emergency.